Frequently Asked Questions

Existing bookings and reservations remain unaffected by the merger. Guests can expect the same level of service and quality that YAYS has consistently provided. Any changes or updates to existing bookings will be communicated promptly.

The transition of all YAYS properties to the numastays.com platform will occur gradually. We will provide you upfront with comprehensive information about any relevant changes in the arrival and departure procedure, as well as up-to-date contact information to provide support before, during and after your stay. Terms and conditions of all existing reservations will remain unchanged as stated in the confirmation email you received at the time of booking.

No, our apartments will remain, fully equipped, perfectly located and unpretentiously stylish, designed for comfort to explore. This partnership combines YAYS’ local touch with numa’s market-leading approach to hospitality. It promises enhanced travel choices, greater comfort, and even more unforgettable local experiences, seamlessly blending the best of both worlds.

No, there won’t be any unwanted surprises. The price and conditions as stated in your confirmation email will remain unchanged. Please note that tourist tax regulations are always subject to changes from the local city council.

Our Guest Service team is here for you! Reach out to us via email, phone, WhatsApp anytime between 7:00h and 23:00h, seven days a week. And if there’s an emergency outside of those hours, our night security’s got your back. Rest assure that we will update you upfront on any changes in our contact details.

Absolutely! The gradual integration might influence your online booking experience by redirecting you from shortstaygroup.com to numastays.com. This is all part of the transition process. In the case you encounter technical challenges during the booking process, do not hesitate to reach out to us for assistance.

Oh yes! This collaboration opens up many exciting destinations throughout Europe, think Barcelona, Berlin, Brussels, Praque, Rome and Vienna to name only a few. Visit numastays.com for a full lo-down of all the exciting destinations and locations.

Guests can anticipate a more streamlined check-in experience, leveraging technology for quicker and hassle-free procedures to make the process smoother, more personalized, and aligned with modern traveler expectations. Any changes in the check-in procedure will be communicated upfront.

Check-in time is from 15:00h for all our places. Our standard check-out time is till 11:00h.
We offer a contactless check-out service, so feel free to leave at any time before that.

YAYS Apartments

Yes, we have luggage storage available at all YAYS places. You may use it both before arrival or after departure.

by YAYS Apartments & Short Stay Group Apartment

No, we do not have luggage storage possibilities at the by YAYS & Short Stay Group places. Feel free to reach out to our Guest Service Team 24/7 for help finding local luggage storage options.

In the event this changes, we will make sure to inform you upfront.

Yes, check your reservation confirmation for all the details.

While the core essence of YAYS will remain, guests can look forward to enhanced services and amenities driven by numa’s technological innovations. YAYS properties will continue to offer unique and personalized stays, now with added numa features to elevate the overall guest experience.

For the latest updates and detailed information about the YAYS and numa merger, please visit https://www.shortstaygroup.com/news/. Regular updates, announcements, and relevant details will be communicated to keep you informed about this exciting collaboration.

Smoking is strictly forbidden in all our properties

Due to safety restrictions, it is not allowed to exceed the maximum number of guests no extra beds can be placed in the apartment.

Pets are not allowed on most of our properties. For stays longer than 4 weeks, we might be able to provide a pet-friendly accommodation. Extra charges may apply. Please feel free to get in touch with our Reservations Department to discuss the options.

Most of our apartments are located in historic buildings, without an elevator, and are not wheelchair accessibility. Steep stairs may occur and therefore some apartments are not suitable for less mobile guests.
However, our broad portfolio allows for some arrangements. Please feel free to reach out to our Reservations Department to find out if we can arrange an accessible solution for you

Some of our apartments have parking facilities. Please refer to the apartment information before booking, or reach out to our Reservations Department.
Please let us know if we can help you locate the nearest public parking.

Please note that the property photos are meant to represent the apartment type and do not necessarily refer to the specific apartment you will be assigned within that category.

• To amend a direct reservation made via shortstaygroup.wpengine.com, please contact our Reservations Department. Extra charges may apply. Please refer to your booking confirmation for details.
• If you booked through a third party, please refer to them to amend or cancel your reservation.
• Cancellation terms and conditions may vary.
  Please refer to your confirmation email to find out which terms apply to your reservation.

Free wifi is available in all the apartments.

Every apartment is equipped with:

• Hairdryer
• Coffee machine
• Electric kettle

All apartments are provided with bed linens and one large towel plus one small towel per guest.
Please be kindly advised that we provide one change of linens and towels every 7 nights. If you wish for extra towels and/or linens, please contact the reception desk during your stay. Additional charges may be applicable.

Every apartment is provided with complimentary shampoo, shower gel and body lotion.
A start-up supply of toilet paper is also provided.

Our apartments are provided with complimentary coffee, tea and sugar to get you started for the day. Our central locations will easily allow you plenty of options for your daily groceries in the neighbourhoods.

Baby cots and high chairs are available upon request for children up to 3 years old. Requests need to be confirmed via email. Please get in touch to reserve your baby cot or high chair.

An early check-in can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed 24 hours prior to check-in (local time).

A late check out can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed within 24 hours in advance.

We can arrange a personal check-in at the apartment. The service is available depending on availability at an extra charge.

A cleaning service after your stay is included in the price of your stay. We only ask you to leave the apartment tidy, our housekeeping staff will take care of the rest.

A complimentary cleaning service is included only for stays longer than 7 nights.

An extra cleaning can be requested at an extra charge. The service is subject to availability.

Our rates are per apartment, per maximum occupancy.

Advanced payment is required for all properties.

All payments are charged in the local currency (Euro)

No cash payments accepted: for safety reasons, we do not accept cash payments.

We accept the following payment methods:

• Visa, Mastercard and American Express, some local payment methods (Ideal)
• Surcharges may apply for certain payment methods. This will be indicated during the booking process via shortstaygroup.wpengine.com/

Deposit: a refundable damage deposit is required upon arrival, depending on the destination (see below).
The deposit is fully refundable 7 days after check-out, provided that there has been no damage to the property.

• • Amsterdam 0 Euro
  • Paris 300 Euro

To request an invoice for your payment, please feel free to get in touch with our Reservations Department.

• To check-in and pick up your apartment keys, please go to our sister aparthotel Amsterdam Prince Island by YAYS. Check-in address:
  Amsterdam Prince Island by YAYS
  Bickersgracht 1, 1013 LE Amsterdam
  View the directions here.
• The closest public transportation stop is Buiten Oranjestraat.
• The access to the building reception is on the waterside, via an elevated walkway.
• Daily opening hours are: 9:00 AM until 22:00.

• The Short Stay Group front desk is located on the following address:
  2 Rue Saint Elisabeth, 75003 Paris.
  View the directions here.
• Daily opening hours are: 09:30 AM until 21:00.

• Check-in adress:
  YAYS The Hague Willemspark
  Koninginnegracht 20, 2514 AB Den Haag
  View the directions here.
• The closest public transportation stop is Dr. Kuyperstraat.
• Daily opening hours are: 9:00 AM until 22:00.

We care deeply about your safety and are committed to doing our best to ease the inconveniences travellers are experiencing during this unprecedented crisis. Therefore, we have increased flexibility for all reservations made for arrivals at our properties after March 15^th, 2020 by introducing a credit system.
SSG Credits will allow you to reschedule your stay before your arrival date rather than losing it and can be used for any reservation in The Hague, Paris or Amsterdam till the end of 2021.

To request a date change on direct bookings made through the SSG website prior to March 1^st, 2020, please contact our team via reservations@yays.com.

Please note: if you booked through a different channel, you will need to contact your travel agent.

For the peace of mind and safety of our guests, we have increased our already high hygiene standards by providing extra training and sanitization protocols to (cleaning) staff.

Our Reservations department is hard at work to respond to all requests related to the Covid-19 emergency, including cancelation requests.

Cancellation policies may vary depending on booking conditions and booking channels. We are making sure to evaluate individual situations case by case. You can send your inquiry to reservations@yays.com.

Due to the number of requests received you may experience some delays in our response, but please rest assured that your request is being handled.

We kindly ask you to bear with us while we get back to you regarding your inquiry.
If you are waiting for an update, please allow a few days before you get back to us. This will help us handle all the requests more swiftly, including yours.

We are doing our best to assist you and appreciate your understanding.

Yes! We remain operative in Amsterdam, The Hague and Paris.
Should you or someone you know be stranded, looking for a place to self-isolate, or in need of temporary housing, please know that you can count on SSG for all kinds of accommodation needs.

How can we help:

• CONTINUITY: most of our locations will stay open throughout the virus emergency for anyone in need to book an accommodation.
• COMFORT: we can provide spacious and fully equipped apartments with all the comforts of a home, including the possibility to wash your clothes or have them washed through our suppliers
• SERVICE: we can help with the groceries, arrange deliveries, call a doctor if needed, and assist in any possible way during the stay, in compliance with sanitary measures
• UTILITIES: our high-speed internet connection allows for fully functional remote work and business calls